Class Cancellation + Refund Policies

What is the Cancellation Policy?

Classes are canceled when enrollment minimums are not reached. Cancellations are determined no later than 2 business days before the class starts. Summer camp cancellations will be determined no less than 5 business days before the start of the camp. If the Art Center cancels a class, camp, workshop or Make It Take It, the student will have the option to transfer to another class, as long as space is available, or receive a 100% refund.*

What is the Refund Policy?

If a student chooses to withdraw from a class, camp, workshop, or Make It Take It, the refund policies are as follows:

Classes & Workshops:

• 100% refund with seven or more days’ notice prior to the start date of the class.*
• 50% refunded with six or fewer days notice, but prior to the 1st class.*
• No refunds will be made after the start of the 1st class.

Camps & Teen Intensives:

• 100% refund with seven or more days’ notice.*
• No refunds, full or partial, will be made after this time, for any reason, including illness.
• If a camper is not available for the entire week of camp, we highly recommend that the parent chooses a different week. Camps are designed to be a full week-long learning experience and projects are not designed to be completed on a day-by-day basis. We do not prorate camps.

Visiting Artist Series:

• 100% refund with seven or more days’ notice.*
• No amount refunded after that time.

Make It Take It Classes:

• 100% refund with seven or more days’ notice.*
• No amount refunded after that time.

Membership:

Memberships are non-transferable and non-refundable.

Account Credits:

• Account credits may be given in special circumstances at the discretion of the Operations Manager and Education Department.
• Account credits are valid for the next semester only.
• Unused credits will be forfeited after this time.

What is the Transfer Policy?

If a student chooses to transfer to another class, camp, or workshop, the transfer policies are as follows. You must contact Guest Services to make arrangements for a transfer. In the event there is a price discrepancy, the difference must be paid at the time of transfer. Please note, with six or fewer days’ notice, no refunds will be given when transferring from a higher-cost course to a lower-cost course.

Classes:
A student may transfer from one class to another within the same semester provided that:

• Space remains in the class to which the student wishes to transfer.
• The transfer is completed prior to the 2nd class meeting of both the initially scheduled class and the new class.

Visiting Artist Series:

Due to the format of Visiting Artist Series workshops, no transfers will be allowed. If you cannot attend a Visiting Artist Series workshop, please refer to the refund policy for these courses.

Camps & Teen Intensives:

• Transfers may be made through Guest Services with no additional fees up to seven days before the initially scheduled camp.
• Camps are designed to be a full week-long learning experience. Transfers, after the camp has begun, are not recommended.
• If you choose to transfer with less than seven days’ notice, you will be charged the full rate of both camps.

Make It Take It Classes:

• A student may transfer into a different Make It Take It within the same semester provided that:
• Space remains in the Make It Take It to which the student wishes to transfer.
• The request for transfer is made a minimum of seven days prior to the start day of the initially scheduled Make It Take It session.

What is the Withdrawal Policy?

If you wish to withdrawal from a camp, course, or workshop, please contact Guest Services by calling 317.255.2464 x 0. Failure to attend a course does not constitute withdrawal.

What is the Discount Policy?

Classes, Workshops & Visiting Artist Series:

• Members enjoy a 10% discount on classes, workshops, and visiting artist series during the exclusive member enrollment period.
• Discount does not apply to Make It Take It classes.

Camps & Teen Intensives:

• Family Membership Discount
• Members with a Family Membership can enjoy a 10% discount on classes and camps for the duration of the camp season and a $5 discount on Creative Aftercare. Discount does not apply to Make It Take It classes.

Please note that under no circumstances will the Indianapolis Art Center prorate any class, camp, or workshop.

What if I need more information?

If you would like more information about the Art Center’s cancellation, refund, transfer, or withdrawal policies please direct your questions to the Art Center’s Guest Services by calling 317.255.2464 x 0, emailing Info@IndplsArtCenter.org, or visiting the front desk to speak to an Indianapolis Art Center Guest Services representative.

* The use of ActiveNetwork, our class registration software, will now involve a small transaction fee of $3.00 added to each transaction they handle on our behalf. This fee will appear on the receipt as part of the transaction. The fee is charged by ACTIVE.COM, the software vendor, to support their services. Please note, the fee is non-refundable.